Professional Magento Maintenance and Support Services
Trusted by Enterprise B2B Merchants for Mission-Critical eCommerce Operations
Your Magento store powers millions in revenue. When performance lags, security vulnerabilities emerge, or integrations break, every minute of downtime costs money. You need maintenance partners who understand the technical complexity of enterprise eCommerce and deliver results without surprises.
Atwix provides comprehensive Magento maintenance and support services backed by unmatched technical expertise. As the #1 global Magento contributor for seven consecutive years, we maintain, optimize, and secure Magento stores for manufacturing, distribution, and B2B commerce leaders who demand excellence.
Stop Losing Revenue to Technical Issues – Get Expert Magento Support from the #1 Global Contributor
Industry leaders choose Atwix for Magento maintenance because of our:
#1 Magento Contributor Authority
Atwix leads the global Magento community in technical contributions. Our team includes five Magento Masters award recipients and maintains the highest number of Adobe Commerce certifications worldwide. This deep platform knowledge translates to faster issue resolution, proactive optimization, and maintenance strategies that prevent problems before they impact your business.
Unmatched Technical Expertise
Our specialists hold more Magento certifications than any other agency globally. We understand the platform’s architecture at the code level, enabling us to solve complex issues that other providers struggle with. Our industry-aligned internal practices and security-first development approach ensure your store meets enterprise standards.
ERP Integration Specialists
Atwix specializes in maintaining seamless connections between Magento and ERP systems, including Infor, NetSuite, Epicor, and SAP. Our proprietary integration solutions handle real-time data synchronization, preventing the inventory discrepancies and order processing delays that plague B2B merchants.
Long-Term Partnership Approach
We build relationships, not transactions. Many of our clients have worked with us for over 10 years. Our team maintains low turnover, ensuring continuity and a deep understanding of your business needs.
#1 Magento Contributor
2018-2024
Adobe Certified Expert
x47
Adobe Certified Professional
x32
Adobe Certified Master
x5
Comprehensive Magento Maintenance and Support Services
Advanced Security Monitoring & Patch Management
Our security specialists monitor your Magento store 24/7 for vulnerabilities and threats. We apply critical security patches within hours of release and conduct monthly security audits. Our proactive approach prevents breaches that could shut down operations and damage customer trust.
Extension Management & Optimization
We audit, update, and optimize your Magento extensions to prevent conflicts and performance degradation. Our team reviews extension code quality, removes unused modules, and ensures compatibility with the latest Magento versions.
Performance Optimization
Slow page load times kill conversions. Our performance experts optimize database queries, implement advanced caching strategies, and fine-tune server configurations. Typical clients see 40-60% faster page load speeds after our optimization process.
Database & Logs Management
We maintain clean, optimized databases by removing unnecessary data, optimizing queries, and managing log file sizes. Regular database maintenance prevents the performance slowdowns that affect large B2B catalogs and complex pricing structures.
Custom Development Support
Your business evolves, and your eCommerce platform should too. Our development team creates custom functionality, integrates new systems, and modifies existing features to match your operational requirements.
Magento Upgrade Services
Stay current with the latest Magento features and security improvements. We handle version upgrades with minimal downtime, extensive testing, and rollback capabilities to ensure smooth transitions.
24/7 Technical Support
When issues arise, our certified specialists respond quickly. Critical issues receive attention within one hour. Our support team understands B2B commerce complexities and provides solutions, not just workarounds.
Regular Security Updates
Beyond patches, we proactively update security configurations, review user permissions, and implement additional security layers. Our approach goes beyond basic maintenance to provide enterprise-grade protection.
Contact Our Magento Experts
Don’t let maintenance issues slow your growth. Get professional Magento support from the team that knows the platform better than anyone.
Service Comparison:
Atwix vs. Traditional Agencies vs. In-House Teams
| Capability | Atwix | Typical Agency | In-House Team |
|---|---|---|---|
| Magento Expertise | #1 global contributor, 2 Magento Masters | Basic certification | Varies |
| Response Time | <1 hour critical issues | 24-48 hours | Depends on availability |
| ERP Integration | Proprietary solutions for major ERPs | Basic integration skills | Limited experience |
| Security Monitoring | 24/7 automated + manual review | Business hours only | Manual processes |
| Upgrade Experience | 100+ enterprise upgrades | Limited large-site experience | Learning on your site |
| Cost Predictability | Fixed monthly rates | Hourly billing surprises | Salary + benefits + tools |
| Knowledge Retention | Team-based expertise | Individual dependency | Single points of failure |
| Proactive Optimization | Monthly performance audits | Reactive only | Time constraints |
Success Stories
Explore our portfolio to see how Atwix has helped businesses across industries elevate their eCommerce performance. From custom Magento development and seamless migrations to innovative headless solutions, our projects showcase the depth of our expertise and commitment to driving measurable results. Discover how we bring powerful, scalable solutions to life for clients worldwide.
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Search, Speed, and Success: Reinders’ B2B Digital Transformation
For Reinders, an eCommerce site isn’t just a convenience—it’s a mission-critical tool. They needed more than a basic fix; they needed an intelligent, intuitive search solution and a high-performance platform that could handle complex B2B transactions without missing a beat. That’s where Atwix came in. By integrating ElasticSuite, optimizing site performance, and leveraging the expertise of senior eCommerce engineers, Atwix turned Reinders’ digital experience from a source of frustration into a competitive advantage.
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How Wilson Sporting Goods Upgraded Their Digital Game with Atwix
As customer expectations for seamless online shopping grew, Wilson recognized the need for a more responsive and efficient digital storefront. Their existing platform required improvements in performance and scalability to support future growth without causing major disruptions to their operations. Enter Adobe Commerce with Adobe Commerce Storefront, aka Edge Delivery Services (EDS) storefront and Luma Bridge, developed by Atwix—a powerful combination that enabled Wilson to transition to a modernized, high-performance storefront with agility and efficiency.
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Atwix x Adobe: A Smarter Way to Build eCommerce
ECommerce has evolved, and businesses are no longer willing to settle for bulky, one-size-fits-all platforms. Flexibility, speed, and seamless integrations are the new standard. Enter Composable Commerce—a way for merchants to choose exactly what they need, without the baggage of unnecessary features. Adobe Commerce has embraced this shift with Drop-Ins, an approach that lets businesses add eCommerce functionality to their existing sites without a complete overhaul. Atwix saw the potential of this model early on and partnered with Adobe to develop, refine, and expand the drop-in concept. The result? A more flexible, efficient, and low-maintenance way for businesses to modernize their online stores.
Our Magento Maintenance Process
01
Initial Store Assessment (Week 1)
We conduct a comprehensive audit of your current Magento setup, identifying security vulnerabilities, performance bottlenecks, and integration issues. You receive a detailed report with prioritized recommendations and timeline estimates.
02
Maintenance Plan Setup (Week 2)
We create a customized maintenance schedule based on your store’s specific needs. This includes patch deployment timing, backup procedures, and monitoring configurations tailored to your business requirements.
03
Ongoing Monitoring & Maintenance
Our automated systems monitor your store’s health 24/7. We perform scheduled maintenance during low-traffic periods, apply security updates immediately, and conduct monthly optimization reviews.
04
Quarterly Strategic Reviews
Every quarter, we meet with your team to review performance metrics, discuss upcoming platform changes, and plan improvements. These sessions ensure your Magento store evolves with your business needs.
05
Continuous Optimization
We don’t just maintain your current setup. Our team continuously identifies opportunities for improvement, from page speed enhancements to conversion rate optimizations that drive measurable business results.
Why Your Business Needs Professional Magento Maintenance
Having robust Magento support and maintenance solutions in place is essential for the seamless operation and long-term success of your eCommerce store. Here are eight reasons why you might need these services:
Continuous Performance Optimization
Regular maintenance ensures your Magento store performs at its best, enhancing the user experience and boosting conversion rates.
Enhanced Security
With the constant evolution of cyber threats, having a dedicated team to monitor and address security vulnerabilities is crucial.
Minimized Downtime
Unplanned downtime can lead to lost sales and a damaged reputation. Regular system checks, updates, and troubleshooting help prevent such issues.
Extension Management
Proper management of extensions ensures they work seamlessly together and with the core Magento platform.
Custom Development Support
Implement custom features or integrations efficiently and effectively without disrupting your store’s operations.
Improved Customer Experience
A well-maintained Magento store provides a better shopping experience, encouraging repeat visits and boosting customer loyalty.
Strategic Insights
Performance and security reviews provide valuable insights that inform strategic decisions, helping you optimize your store for better performance and growth.
Frequently Asked Questions
Got some questions? We’re here to answer. If you don’t see your question here, drop us a line with out Contact form.
How quickly can you respond to critical issues?
Critical issues affecting site functionality or checkout processes receive attention within one hour during business hours. For after-hours emergencies, our on-call team responds within two hours. Non-critical issues are typically addressed within 24 hours.
Do you work with customized Magento installations?
Yes. Our team regularly maintains highly customized Magento installations with complex integrations. We document custom modifications and ensure they remain compatible during updates and upgrades.
Can you help migrate from older Magento versions?
Absolutely. We’ve completed over 100 enterprise Magento upgrades, including migrations from Magento 1 to Magento 2. Our upgrade process includes extensive testing, data validation, and rollback procedures to minimize risk.
What’s included in your monthly maintenance plans?
Monthly plans include security monitoring, patch management, performance optimization, backup management, extension updates, and priority technical support. Specific services vary by plan tier.
Do you provide maintenance for multi-site Magento installations?
Yes. We specialize in maintaining complex multi-site Magento configurations, including those with different themes, product catalogs, and integration requirements across various markets or business units.
How do you handle ERP integration maintenance?
Our ERP specialists monitor data synchronization, troubleshoot connection issues, and optimize integration performance. We maintain expertise in Infor, NetSuite, Epicor, SAP, and other major ERP systems.
Ready to Experience Professional Magento Maintenance and Support?
Stop worrying about site performance, security vulnerabilities, and technical issues. Partner with the Magento experts who understand enterprise eCommerce.
Atwix’s certified specialists deliver proactive maintenance services that keep your store running smoothly while you focus on growing your business. With our “no surprise cost” and “happiness assurance” guarantees, you get predictable service that delivers results.